Features
A conversational engine, not a keyword bot.
Conversation memory
Each Telegram chat keeps its own context. The AI remembers what was said earlier in that conversation — it never mixes one customer's conversation with another's.
Knowledge & training center
Admins add general instructions, knowledge entries, example conversations, and response rules from the dashboard. Only relevant knowledge is retrieved per message — not the entire database.
Response modes
Choose text-only, voice-only, text + voice, or let Smart Auto decide based on how the customer is messaging.
Automation rules
Trigger actions — send a message, tag a user, escalate, notify an admin — based on keywords, language, first message, inactivity, and more.
Human takeover
Pause AI for one conversation without turning off the responder for everyone else. Reply manually, then hand control back to AI.
Full audit trail
Every admin action, login, and configuration change is logged. Security events like invalid webhook attempts and failed logins are recorded separately.